Returns information
At Victoria Anne Jewellery, we want you to be delighted with your purchase. Should you need to return an item, please read our policy carefully to ensure a smooth process. We're here to help make your experience with our beautiful pre-loved jewellery as pleasant as possible.
Frequently asked questions about returns
Understanding our return policy helps ensure a hassle-free experience with your Victoria Anne Jewellery. Here are some of the most common questions we receive regarding returns.
What's your general rule for returns? How long do customers have to return something, and what condition does the jewellery need to be in for you to accept it back?
Report any damaged or defected items within 2 days, providing proof with photographic evidence. If you change your mind about an item, you must request a return within 5 days and wait for the return to be accepted before returning your item via a secure courier. Items must be accepted for return prior to returning. Items must be returned in their original state, and no adjustments should have been made.
Once a customer has sent an item back, what happens then? How quickly will they get their refund or exchange, and how will you let them know it's all sorted?
As soon as the item is safely returned and checked, you will be notified, and payment will be returned via the original payment method. We aim to process refunds promptly once the returned item has been verified.
If a customer wants to return an item, what should their first step be? Do they need to contact you first, or can they just send it back?
Contact us within 2 days for defected or damaged items. Contact us within 5 days if you change your mind. Postage for a return due to changing your mind is the responsibility of the customer. Please email us at [[email]] or call [[phonenumber]].
Are there any types of jewellery that can't be returned, or any specific reasons why a return might not be possible (e.g., sale items, personalised pieces, worn items)?
All items, if in their original state or unless damaged or defective, can be returned. We pride ourselves on the quality of our pre-loved jewellery from Victoria Anne Jewellery, ensuring every piece meets our high standards.
Need to initiate a return?
If you have any further questions or are ready to start the return process, our team at Victoria Anne Jewellery is here to assist you. Please ensure you have reviewed our policy above before getting in touch, or contact us directly.