Frequently asked questions
Welcome to Victoria Anne Jewellery's frequently asked questions. We aim to provide beautiful vintage and new quality jewellery at reasonable prices. Here you'll find answers to common queries about our pre-loved pieces, our ordering process, and what makes us unique.
Frequently asked questions
We've compiled answers to the most common questions our lovely customers ask about Victoria Anne Jewellery. If you don't find what you're looking for, please don't hesitate to contact us at victoriaannejewels@gmail.com
What is the condition and authenticity of your pre-loved jewellery?
Our pre-loved jewellery is fully inspected prior to resale. We check for quality and authenticity. We believe in full transparency, and if any of our unique jewellery pieces have any signs of being well-loved, this will be disclosed within the description of the item.
How do I know the jewellery is genuine?
Every piece at Victoria Anne Jewellery undergoes a rigorous inspection by our experts to verify its authenticity and quality. We guarantee all our items are made from precious metals as described.
Can I request more photos or information about a specific piece?
Absolutely! We want you to feel confident in your purchase. Please contact us with the item's details, and we'll gladly provide additional images or information to help you decide.
Do you clean or restore the jewellery before selling it?
Each piece is carefully cleaned and, where necessary, sympathetically restored to highlight its beauty while preserving its original character. We aim for the highest presentation without compromising authenticity.
What makes Victoria Anne Jewellery special or unique?
Here at Victoria Anne, we like to try to offer an item suitable for any taste, from antique to modern. We only sell items made from precious metals such as silver and gold. The items we sell will never be plated.
What if my jewellery arrives damaged or I need to return it?
We take great care in packaging our items. However, if your jewellery arrives damaged, please contact vinted immediately and raise an issue. For returns vinted would also require you to take photographic evidence of the packaging and how it arrived. A full description of the damage with photos. This is to help us determine where any damage may have occurred.
If any adjustments have been made to the item and it is not in its original state a refund cannot be issued.
For Returns or Queries regarding any of the above please contact Vinted via the vinted app.
Please do not return any items until we have accepted your item for return. Returning an item without contacting us first may result in your refund being denied.
Your questions, answered
We hope this page has shed some light on your queries about Victoria Anne Jewellery. Our commitment to quality, transparency, and exquisite pre-loved pieces is at the heart of everything we do. Explore our collection or get in touch if you need further assistance.